Legal & Privacy Notice

English

1. Scope and definitions

This notice applies to The Knightsbridge (the “Website”) and its contact, matching, document-download, map and related functions. The Website provides information and contact arrangements for first-hand residential properties in Hong Kong. By using the Website, submitting a form or interacting with us, you acknowledge that you have read and understood this notice.

In this notice, “personal data” means information that can identify you directly or indirectly; “processing” includes collection, recording, storage, use, transfer, disclosure and deletion; “we”, “us” and “our” mean the operator team of the Website; and “service provider” means a third party that processes data on our behalf.

This notice does not limit your rights under applicable law and does not exclude any liability that cannot be excluded by law.

2. Operator and contact

The Website is operated by its operator team. If you have questions about this notice, your personal data or the content of the Website, please use the contact form on the Website home page. To protect contact details from search engines and automated collection, we do not publish phone numbers, email addresses or instant-messaging IDs on this page.

If you are already in contact with an advisor, you may also raise your query with that advisor. For formal requests concerning personal-data rights, we recommend using the contact form so that we can record and follow up properly.

3. Information we collect

When you use the contact form, matching function or browse the Website, we may collect:

• The name, phone number and optional requirements you provide.
• Your selected priorities, property plan and contact preference.
• The page URL, language, browser type and technical information at the time you submit a form.
• The referring URL, landing page, UTM parameters, advertising click identifiers, session identifier, screen and viewport size, time zone, device type and page-view count.
• A server-generated request identifier, timestamp and basic security records.
• If you choose to share your location: latitude, longitude and accuracy generated by your device. We do not require you to enable location, and refusing does not prevent you from submitting the form.
• The result of human verification. We do not receive your full verification credential.

We do not ask for identity card numbers, bank or credit-card details, your full address, medical records or other information unrelated to your enquiry. Please do not enter unnecessary sensitive information in free-text fields.

4. Sources of information

We obtain information mainly from forms you choose to submit, your device’s browser, the hosting and human-verification services we use, and records of your interactions with advisors. We may also obtain project information from public developer websites, government announcements and media reports, but that information is not used to identify you.

5. Collection and legal bases

We collect information through forms you choose to submit, your device’s browser, and network-security and human-verification services provided by our hosting and verification providers. Our legal bases include your consent (for example, location, contact and marketing), pre-contractual steps needed to respond to your enquiry, our legitimate interests in preventing abuse and keeping the service secure, and compliance with legal requirements.

If you refuse to provide necessary contact information, we may be unable to arrange advisor follow-up or respond to your enquiry. You may choose not to provide location or optional requirements; this does not affect your use of other functions.

6. Purposes

• To arrange for an advisor to follow up on your enquiry, respond to your requirements and coordinate viewings.
• To route your enquiry to an appropriate contact based on the project, district, language and requirements you provide.
• To understand enquiry sources and advertising performance, and to improve the Website and the user experience.
• To maintain service quality, handle complaints and improve our processes.
• To prevent spam, abuse, fraud and unauthorised access.
• To comply with applicable laws, regulations or regulatory requirements.

We do not use your information for marketing unrelated to your enquiry, and we do not sell your personal data.

7. Automated matching and analysis

We may use the preferences, district, language and requirements you provide to assist in arranging an appropriate advisor or contact on a rule-based basis. The purpose is to improve matching efficiency. We do not make decisions with significant legal effects about you solely by automated means.

If you have questions about a matching result, or would like a human review, please use the contact form. We will arrange human follow-up within a reasonable time.

8. Direct marketing and opt-out

We do not use your information for marketing unrelated to your enquiry. If we later wish to send you project updates or market information, we will first obtain your consent, or rely on a basis permitted by applicable law, and will provide a clear opt-out method.

You may opt out at any time through the contact form or your advisor. Opting out does not affect consent given before the opt-out, nor does it affect limited records we must retain for legal or anti-abuse purposes.

9. Sharing and service providers

To provide the service, we may share necessary information with the following categories of service providers:

• Hosting and content-delivery provider: hosting, content delivery and network security.
• Human-verification provider: human verification.
• Instant-messaging notification provider: delivery of form notifications to the designated advisor or operator.
• A customer-relationship management, communications or analytics service if we adopt one in future. We will update this notice if we do.
• Legal, regulatory or law-enforcement authorities: only where required by law or necessary to protect rights.
• Professional advisers (such as lawyers, accountants or information-security consultants) under duties of confidentiality.

The Website does not currently maintain a separate customer database; form data is primarily transmitted through our website backend to an instant-messaging notification provider for advisor follow-up. We do not sell your personal data.

10. Cross-border transfer

Our hosting, content-delivery, human-verification and instant-messaging notification providers may process data outside Hong Kong. We take reasonable steps to ensure that data is appropriately protected during transmission and processing. By using the Website, you understand and agree to such necessary cross-border processing.

11. Retention

We retain information only for as long as needed for the purposes for which it was collected. The Website currently has no automatic deletion period; our operators review and clean records according to actual follow-up needs. If you request deletion, we will handle your request within a reasonable time, but may retain limited records required by law, to prevent abuse, or to handle disputes.

When information is no longer needed, we will delete or anonymise it securely. If technical constraints prevent immediate deletion (for example, backup systems), we will restrict its use and remove it within a reasonable period.

12. Cookies, sessionStorage and similar technologies

The Website uses the following cookies:

• cw_agent_*: remembers the matched advisor to avoid repeated matching within a short period; expires after 48 hours.
• cw_lead_*: prevents duplicate form submissions within a short period; expires after 48 hours.

We also use the browser’s sessionStorage to store the referring URL, UTM parameters, session identifier, page-view count and device information, which are sent with your enquiry when you submit a form. Our cookieless traffic-analysis service does not use cookies. We do not use advertising-tracking cookies.

You can clear cookies or close the tab at any time; some functions may then require you to repeat an action. Disabling cookies will not prevent you from browsing public content, but may affect matching or form functions.

13. Location data

Location data is collected only if you actively tick the consent box. It is used to help arrange a viewing route or respond to enquiries in your area. You may refuse to provide location without affecting form submission or other contact functions. Location data is passed to the advisor with your enquiry and is not used for continuous tracking or to build a movement profile.

The accuracy of location data depends on your device, network and environment; we do not guarantee that it is completely accurate. If you prefer not to provide a precise location, you may provide only a district or choose not to provide it.

14. Security and breach handling

We use HTTPS/TLS encryption, network-security features provided by our hosting provider and human verification, and we restrict access to personnel who need to handle enquiries. We also require service providers to take reasonable security measures.

However, no internet transmission or storage is completely secure. If we become aware of a data breach involving your personal data, we will take remedial steps in accordance with applicable law and the circumstances, and will notify you and relevant regulators where required. If you discover a security issue, please notify us through the contact form.

15. Data accuracy and your responsibilities

We take reasonable steps to ensure that the information we hold and use is accurate. Project information is subject to the latest announcements by the developer, vendor and relevant government authorities, and public information may change over time. You should verify important information yourself and should not rely solely on the Website for property, financial or legal decisions.

You should ensure that the contact information you provide is accurate and current. If your information changes, please notify us through the contact form so that we can update or correct it.

16. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of data that is no longer needed.
• Object to or restrict certain processing, or withdraw consent you previously gave.
• Request human review of an automated matching result.
• Raise a query or complaint about our data processing.

Please submit requests through the Website contact form. To protect your data, we may need enough information to verify your identity; we will respond within a reasonable time. Applicable law may permit us to refuse a request in certain circumstances, and we will explain our reasons.

17. Children and young people

The Website is not directed at persons under 18. We do not knowingly collect children’s personal data. If you believe we have collected a child’s data without consent, please notify us through the contact form and we will address it promptly.

18. Third-party links

The Website may link to developer websites, media reports, documents or other third-party sites. Those sites are operated by third parties and their content and privacy practices are outside our control. Please review their terms and privacy policies. We are not responsible for the content, accuracy or availability of third-party sites.

19. Acceptable use

You agree not to use the Website for any unlawful, fraudulent, abusive or disruptive purpose, including unauthorised automated scraping, mass collection of contact details, bypassing human verification, sending spam, attempting to intrude or damage systems, or infringing the intellectual-property or privacy rights of others.

We may take reasonable steps in response to a breach of this section, including restricting access, refusing service or reporting the matter to law enforcement.

20. Intellectual property and imagery

The design, text, code and original visual assets of the Website are owned by us or the relevant rights holders. Project names, trade marks, developer logos and project images belong to their respective owners and are used for identification and information only. They may not be copied, adapted, distributed or used commercially without written permission.

Computer-generated images, illustrations and artists’ impressions used on the Website may be edited or retouched and are for reference only. They do not represent actual units, views or surroundings. Copyright and usage terms for images are subject to the relevant rights holders’ terms.

21. Disclaimer

The Website is an independent information platform. Project names, addresses, developers, unit counts, areas, views, completion dates, school nets, sales arrangements and other information are for reference only. The latest announcements by the developer, vendor and relevant government authorities prevail. The Website does not constitute an offer, commitment, warranty or investment advice.

Public information may lag; units may also be re-offered if a transaction is cancelled, so the Website does not state a fixed sales status. You should verify information yourself and seek professional advice where needed. We are not liable for loss arising from use of or reliance on the Website’s information, except where liability cannot be excluded by law.

22. Governing law

This notice is governed by the laws of the Hong Kong Special Administrative Region. Disputes arising from this notice or the Website shall be submitted to the courts of the Hong Kong Special Administrative Region, unless applicable law requires another jurisdiction.

23. Changes, severability and entire agreement

We may update this notice from time to time; the latest version is the one published on this page. Continued use of the Website after an update means you accept the revised notice. If any provision of this notice is held invalid or unenforceable, the remaining provisions remain in effect.

This notice constitutes the entire agreement between you and us regarding the processing of data on the Website and supersedes prior related oral or written statements. Our failure or delay in exercising any right does not waive that right.

24. Complaints and contact

If you have questions or complaints about our handling of personal data, please contact us first through the Website contact form. We will handle and respond as soon as reasonably practicable. You may also complain to the Office of the Privacy Commissioner for Personal Data in Hong Kong.

The Traditional Chinese version of this notice is authoritative. English and Simplified Chinese versions are provided for convenience. If there is any ambiguity or discrepancy between versions, the Traditional Chinese version prevails.

汉

1. 适用范围与定义

本声明适用于 The Knightsbridge 天泷 网站（以下称「本网站」）及其联络、配对、文件下载、地图及相关功能。本网站提供香港一手住宅物业的资讯与联络安排。使用本网站、送出表单或与我们互动，即表示你已阅读并理解本声明。

在本声明中，「个人资料」指可直接或间接识别你的资料；「处理」包括收集、记录、储存、使用、传输、披露及删除；「我们」指本网站的营运团队；「服务供应商」指代表我们处理资料的第三方。

本声明不限制法律赋予你的权利，也不排除我们在法律允许范围外应承担的责任。

2. 营运者与联络方式

本网站由营运团队营运。如你对本声明、个人资料或本网站内容有任何疑问，请透过本网站首页的联络表单提出。为保护联络资料不被搜寻引擎或自动化工具收集，我们不在本页直接列出电话、电邮或即时通讯帐号。

如你已与专员联络，亦可直接向该专员提出查询；但涉及个人资料权利的正式请求，建议使用联络表单，以便我们记录及跟进。

3. 我们收集的资料

当你使用联络表单、配对功能或浏览本网站时，我们可能收集以下资料：

• 你提供的称呼、电话号码及选填需求。
• 你选择的优先项目、置业计划及联络偏好。
• 你送出表单时的页面网址、语言、浏览器类型及技术资讯。
• 来源网址、登陆页、UTM 参数、广告点击识别码、工作阶段识别码、萤幕与视窗尺寸、时区、装置类型及页面浏览次数。
• 由伺服器产生的请求识别码、时间戳及基本安全纪录。
• 如你选择提供位置：装置产生的经纬度与准确度；我们不会要求你开启位置，拒绝亦不影响表单送出。
• 由人机验证服务产生的人机验证结果；我们不会取得你的完整验证凭证。

我们不会要求你提供身份证号码、银行或信用卡资料、完整住址、病历或其他与查询无关的资料。请不要在本网站的自由文字栏位中填写不必要的敏感资料。

4. 资料来源

我们主要从以下来源取得资料：你主动填写的表单、你装置的浏览器、我们使用的网站托管及人机验证服务、以及你与专员的互动纪录。我们亦可能从公开的发展商网站、政府部门公布及媒体报导取得项目资料，但这些资料不会用来识别你的身分。

5. 收集方式与法律基础

我们透过你在本网站主动填写的表单、你装置的浏览器，以及网站托管与人机验证服务供应商提供的网路安全与人机验证服务收集资料。处理资料的法律基础包括：你的同意（例如位置资料、联络及行销）、回应你的查询所需的合约前安排、我们在防止滥用及维持服务安全方面的正当利益，以及遵守法律要求。

如你拒绝提供必要的联络资料，我们可能无法安排专员跟进或回复你的查询。你可选择不提供位置或选填需求，这不会影响你使用其他功能。

6. 使用目的

• 安排专员跟进你的查询、回复你的需求及协调参观。
• 根据你提供的项目、地区、语言与需求安排合适的联络对象。
• 了解查询来源与广告成效，改善网站内容与使用者体验。
• 维持服务品质、处理投诉及改善我们的流程。
• 防止垃圾讯息、滥用、欺诈及未经授权的存取。
• 遵守适用的法律、法规或监管要求。

我们不会将你的资料用于与你的查询无关的推销，也不会出售你的个人资料。

7. 自动化配对与分析

我们可能使用你提供的偏好、地区、语言及需求，以规则式方式协助安排合适的专员或联络对象。这个过程旨在提高配对效率，不会单凭自动化程式作出对你有重大法律影响的决定。

如你对配对结果有疑问，或希望由人手重新检视，请透过联络表单提出。我们会在合理时间内安排人手跟进。

8. 直接行销与退订

我们不会将你的资料用于与你的查询无关的推销。如我们日后希望向你发送项目更新或市场资讯，会先取得你的同意，或依适用法律容许的方式进行，并提供清楚的退订方法。

你可以随时透过联络表单或专员提出退订要求。退订不影响你在退订前已作出的同意，也不影响我们因法律或防止滥用所需而保留的有限纪录。

9. 资料分享与服务供应商

为提供服务，我们可能与以下类别的服务供应商分享必要的资料：

• 网站托管及内容传递服务供应商：网站托管、内容传递与网路安全。
• 人机验证服务供应商：提供人机验证。
• 即时通讯通知服务供应商：将表单通知转交指定专员或营运人员。
• 日后可能使用的客户关系管理、通讯或分析服务；如使用，我们会更新本声明。
• 法律、监管或执法机构：仅在法律要求或为保障权利所需时。
• 专业顾问（例如律师、会计师或资讯安全顾问）：在保密义务下提供服务。

目前本网站没有另外建立独立的客户资料库；表单资料主要经网站后端服务转送至即时通讯通知服务，供专员跟进。我们不会出售你的个人资料。

10. 跨境传输

我们的网站托管、内容传递、人机验证及即时通讯通知服务供应商可能涉及香港以外地区的资料处理。我们会采取合理步骤，确保资料在传输与处理过程中受到适当保护。使用本网站即表示你理解并同意此类必要的跨境处理。

11. 保留期

我们只会在达成收集目的所需的期间内保留资料。目前本网站没有自动删除期限；营运人员会按实际跟进需要检视及清理纪录。若你要求删除，我们会在合理时间内处理，但可能保留法律要求、防止滥用或处理争议所需的有限纪录。

当资料不再需要时，我们会以安全方式删除或匿名化处理。若技术上无法立即删除（例如备份系统），我们会限制其使用并在合理期间内清除。

12. Cookie、sessionStorage 与类似技术

本网站使用以下 cookie：

• cw_agent_*：记住专员配对结果，避免短时间内重复配对，有效期 48 小时。
• cw_lead_*：避免短时间内重复提交表单，有效期 48 小时。

我们亦使用浏览器的 sessionStorage 储存来源网址、UTM 参数、工作阶段识别码、页面浏览次数及装置资讯，并在你送出表单时随查询一并传送。无 cookie 流量分析服务不使用 cookie；我们不使用广告追踪 cookie。

你可以随时在浏览器清除 cookie 或关闭分页；部分功能可能因此需要重新操作。停用 cookie 不会阻止你浏览公开内容，但可能影响配对或表单功能。

13. 位置资料

位置资料只在你主动勾选并同意后收集，用于协助安排参观路线或回复你所在地区的查询。你可以拒绝提供位置，这不会影响你送出表单或使用其他联络功能。位置资料会随查询转交专员，不会用于持续追踪或建立移动轨迹。

位置资料的准确度取决于你的装置、网络及环境；我们不会保证其完全准确。如你不想提供精确位置，可以只提供地区或选择不提供。

14. 资料安全与外泄处理

我们使用 HTTPS/TLS 加密传输、网站托管服务供应商提供的网路安全功能及人机验证，并限制只有需要处理查询的人员可以接触相关资料。我们亦要求服务供应商采取合理的安全措施。

然而，互联网传输与储存不存在百分之百的安全保证。如我们发现涉及你的个人资料的资料外泄，会按适用法律及实际情况采取补救措施，并在需要时通知你及相关监管机构。如你发现任何安全问题，请透过联络表单通知我们。

15. 资料准确性与你的责任

我们会采取合理步骤，确保我们持有及使用的资料准确。项目资料以发展商、卖方及相关政府部门的最新公布为准；公开资料可能随时间变动。你应自行核实重要资料，不应仅依赖本网站作出置业、财务或法律决定。

你应确保向我们提供的联络资料准确及最新。如你的资料有变，请透过联络表单通知我们，以便更新或更正。

16. 你的权利

在适用法律范围内，你有权：

• 查阅我们持有关于你的个人资料。
• 要求更正不准确的资料。
• 要求删除不再需要的资料。
• 反对或限制某些处理，或撤回你先前给予的同意。
• 要求由人手检视自动化配对的结果。
• 就我们的资料处理提出查询或投诉。

请透过本网站联络表单提出请求。为保障你的资料，我们可能需要你提供足够资讯以核实身分；我们会在合理时间内回复。法律可能允许我们在某些情况下拒绝请求，我们会说明理由。

17. 儿童与青少年

本网站并非以未满 18 岁人士为对象。我们不会刻意收集儿童的个人资料。如你认为我们在未经同意的情况下收集了儿童资料，请透过联络表单通知我们，我们会尽快处理。

18. 第三方连结

本网站可能连结至发展商官方网站、媒体报导、文件或其他第三方网站。这些网站由第三方营运，其内容与隐私处理不受我们控制；请参阅相关网站的条款与隐私政策。我们不对第三方网站的内容、准确性或可用性负责。

19. 可接受使用

你同意不使用本网站进行任何违法、欺诈、滥用或干扰服务的行为，包括但不限于：未经授权的自动化抓取、大量收集联络资料、绕过人机验证、发送垃圾讯息、尝试入侵或破坏系统，或侵犯他人的知识产权与隐私。

我们可对违反本条的行为采取合理措施，包括限制存取、拒绝服务或向执法机构报告。

20. 知识产权与图像

本网站的设计、文字、程式与原创视觉素材由我们或相关权利人拥有。专案名称、商标、发展商标志及项目图片属相关权利人所有，仅作资讯与识别用途。未经书面许可，不得复制、改作、散布或用于商业用途。

本网站使用的电脑模拟图、示意图及艺术家印象可能经电脑编辑或修饰处理，仅供参考，并不代表实际单位、景观或周边环境。图像的版权与使用条款以相关权利人公布为准。

21. 免责声明

本网站为独立资讯平台。项目名称、地址、发展商、伙数、面积、景观、落成日期、校网、销售安排及其他资料仅供参考，一切以发展商、卖方及相关政府部门的最新公布为准。本网站不构成任何要约、承诺、保证或投资建议。

公开资料可能滞后；单位亦可能因交易取消而重新发售，因此本网站不标示固定销售状态。你应自行核实资料，并在需要时寻求专业意见。我们不对因使用或依赖本网站资料而产生的损失承担责任，除非法律另有规定。

22. 管辖法律

本声明受香港特别行政区法律管辖。因本声明或本网站引起的争议，应提交香港特别行政区法院处理，除非适用法律要求其他管辖区。

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